Refund & delivery policy
Clear rules for instantly delivered software, license keys, downloads, and account entitlements.
1. Digital delivery
A product is delivered when its license key, download link, file, redemption link, or account entitlement becomes available on the completion page or in My Orders. Keep your account and order number secure.
2. Change-of-mind requests
Because delivered digital goods can be copied or activated immediately, we do not offer change-of-mind refunds after delivery. Review the edition, license scope, compatibility, quantities, and system requirements before paying.
3. Exceptions we review
We review duplicate charges, a verified failure to deliver, and an invalid or materially defective entitlement that we cannot replace or remedy. Fraudulent or unauthorized payments should be reported promptly. Rights required by applicable law are not limited by this policy.
4. How to request help
Sign in with the purchase email, open Help center, select the related order, and provide the error, environment, and relevant evidence. Do not publish a license key or sensitive payment information in the message.
5. Resolution process
We first verify order ownership and attempt redelivery, replacement, or technical remediation. If an eligible issue cannot be resolved, the request is reviewed for an appropriate refund to the original payment method. Bank processing time is outside our control.
6. Abuse and exclusions
Requests may be declined when a product was successfully delivered and used, the stated compatibility or license was ignored, a key was shared or resold, or the issue was caused by an unsupported environment. This does not affect mandatory legal rights.